Posts Tagged ‘Moving & Storage’

I was hired as a storage manager for a local office of an international moving company. The last storage manager was fired and left a mess. I had to go through all the customers’ files, update all the payments and balances and physical locations of their units etc. then I started working on debt collections. One of the customers had a huge shipment stored and the monthly bill was not paid for over a year.
The dispatcher remembered the customers. He said the crew that did the pick up described their house as a castle like, one that you only see in movies. They actually moved only partially into storage, to have renovations done. The house was huge, on a large piece of land. It had a cinema room and a swimming pool in the basement. Way before the recession, this didn’t sound like non-paying customers that can’t afford the monthly bill.
I called the contact number in file and left a message. The following day a guy called back, said the husband passed away but he’ll have the wife call me. She did. She said they have an estate that was supposed to pay for the move and the storage. I told her the bill with late charges already came close to $15,000. She asked that I send an invoice and she’ll make sure it will get paid. So I did.
A few days later she calls me, tells me she received the invoice and that she has a check ready for us. A day later we received it by Fedex, full payment, almost $15,000. What a shame that I was not working on commissions at the time.
Thomas M.